Frontend Developer

We are building an AI-driven platform that powers the future of customer success—from onboarding and retention to growth and advocacy. Our AI-powered CustomerOS platform orchestrates the entire customer journey, helping over 2,000 companies drive learning, adoption, community engagement, and measurable outcomes.

We are seeking a full-time, independently contracted Frontend Developer to join our Professional Services team. In this role, you will focus on delivering high-quality, customer-facing front-end solutions that accelerate implementations and enhance user experience across enterprise SaaS environments.

About the Role

As a Frontend Developer, you will work within the Emerging Products team to deliver visually polished, scalable, and accessible front-end experiences. This role suits someone who thrives in a fast-paced, cross-functional environment and enjoys working directly on customer-facing implementations that require both strong technical execution and design sensibility.

You will collaborate closely with project managers, designers, and solutions engineers to translate customer requirements into reliable, production-ready front-end solutions.

Key Responsibilities

Frontend Development & UI Implementation

• Design, develop, and maintain front-end components for custom themes, including layouts, navigation, and reusable UI patterns.

• Own the visual design and front-end implementation of customer-facing learning and community sites.

• Build responsive, brand-aligned interfaces using modern HTML, CSS, and JavaScript best practices.

Integration & Delivery

• Integrate front-end components with APIs, webhooks, and data systems such as CRM, Salesforce, and SSO solutions.

• Implement, test, and deploy code following GitHub-based workflows, ensuring accessibility, performance, and security standards.

Collaboration & Support

• Work cross-functionally with project managers, designers, and engineers to deliver customer-specific UI requirements.

• Support live customer environments by reviewing pull requests, performing QA, and resolving issues within defined SLAs, including EMEA daytime coverage.

• Contribute to a shared component library to improve reuse, consistency, and delivery efficiency.

Requirements

Experience & Skills

• 2–4 years of hands-on experience in Professional Services, enterprise product implementation, or a related SaaS environment.

• Strong practical experience with JavaScript, HTML, and CSS.

• Proficiency in at least one backend language (e.g., Node.js, Python, Java, or C#).

• Solid understanding of object-oriented programming (OOP) principles.

• Experience working with APIs, web services, and webhooks.

Enterprise & SaaS Exposure

• Familiarity with CRM systems, databases, data integration processes, Salesforce, and SaaS platforms.

• Experience delivering enterprise software implementations using Agile and/or Waterfall methodologies.

• Proven ability to manage multiple concurrent initiatives in collaboration with cross-functional teams.

Nice to Have

• Mobile development experience.

What We Offer

• A competitive compensation and benefits package, including premium private medical care and wellness programs.

• Flexible remote working options.

• Quarterly Recharge Holidays with an extended weekend each quarter.

• Strong emphasis on learning, mentoring, and long-term career development.

• A human-first culture that values impact, collaboration, and sustainable growth.