Technical Support Engineer with German

15/03/24 12000 – 16000 PLN/MONTH Remote
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    We are a dynamic and innovative company dedicated to providing top-notch technical support solutions to our enterprise clients. As part of our commitment to excellence, we are seeking a talented individual to join our team as a Technical Support Engineer.

    Primary Responsibilities:
    1. Serve with Excellence: Handle server issues reported by enterprise users promptly and professionally via phone calls, emails, and instant messaging tools.
    2. Partner Support: Manage and support onsite engineers from our service partners, ensuring efficient resolution of technical inquiries and issues.
    3. Mentorship and Guidance: Provide guidance and assistance to new and junior technical support engineers, facilitating their growth and development within the team.
    4. Exceed Expectations: Maintain adherence to service level agreements (SLAs) for response times, issue resolution rates, and customer satisfaction metrics.
    5. Team Collaboration: Work closely with the Assistant Manager to foster a collaborative and supportive team environment, contributing to the professional growth and success of the English support team.
    6. Adaptability: Be prepared to tackle any additional tasks or responsibilities assigned by the Assistant Manager or Project Manager.

    Job Requirements:
    1. Educational Background: Bachelor’s degree or higher in computer science, automation, mechatronics, or related fields.
    2. Experience: Minimum of 3 years’ experience in server technical support, particularly with server or PC hardware operation and maintenance.
    3. Technical Proficiency: Strong familiarity with Linux, Windows Server, and other major server operating systems.
    4. Language Skills: Fluent in German (C1 level or above), with proficiency in English or Chinese as a second language.
    5. Soft Skills: Excellent communication skills, logical analysis abilities, multitasking capabilities, and ability to thrive in high-pressure environments.
    6. Professionalism: Demonstrate self-discipline, honesty, and a commitment to ongoing professional development.

    Over 60% of our candidates get invited to an interview with our Clients.

    Apply with the form below and we will reach out to you in the next 24h