Are you passionate about the world of payment solutions and eager to become an expert in the field, particularly in the chargebacks flow? We are a leading company in the fight against illegitimate chargebacks on behalf of merchants, and we use smart technology to create a hands-off experience for merchants, all while providing the highest overall success rates in the industry. We’re looking for a highly motivated Payment Solutions Specialist to join our team. In this role, you will immerse yourself in the intricacies of payment service provider (PSP) integrations, designing effective solutions for each one, and collaborating with cross-functional teams to ensure seamless implementation and ongoing maintenance. If you have a knack for troubleshooting, documentation, and a keen eye for improvements, we want you to be part of our team.
As a Payment Solutions Specialist, you will be responsible for:
- Become an industry expert in payment solutions with a primary focus on the chargebacks flow.
- Stay updated with the latest industry trends, regulations, and best practices related to chargebacks and payment processing.
PSP Integration Research and Design:
- Research various Payment Service Providers (PSPs) and understand their integration requirements.
- Develop tailored integration solutions for each PSP to optimize chargeback processes.
- Work closely with other subject matter experts to create and maintain integration logic, ensuring smooth interoperability with various systems.
- Collaborate with the development team to implement the designed solutions effectively.
Troubleshooting and Issue Resolution:
- Identify and troubleshoot ongoing issues related to chargebacks and payment integrations promptly.
- Implement corrective actions to resolve issues, minimize disruptions, and enhance system reliability.
Monitoring and Improvement:
- Proactively monitor integration performance, keeping track of updates and potential improvements in the chargebacks flow.
- Suggest and implement enhancements to optimize the payment solutions.
- Maintain comprehensive documentation for each integration, including setup instructions, troubleshooting guides, and best practices.
- Ensure that all documentation is up-to-date and accessible to relevant team members.
To succeed in this role, you should have the following qualifications:
- Bachelor’s degree in a relevant field or equivalent work experience.
- Strong understanding of payment processing systems, especially in the context of chargebacks.
- Experience with Payment Service Provider (PSP) integrations and API usage.
- Proven ability to troubleshoot technical issues and propose effective solutions.
- Excellent communication skills to collaborate with cross-functional teams.
- Detail-oriented with a commitment to maintaining accurate documentation.
- Ability to adapt to a fast-paced environment and manage multiple tasks simultaneously.
- A proactive and self-motivated attitude with a passion for continuous learning in the payment solutions domain.
Responsibilities and Requirements:
In summary, as a Payment Solutions Specialist, your key responsibilities include:
- Becoming an expert in the Payment solution world with a primary focus on the chargebacks flow.
- Researching PSP integrations and designing a solution for each one.
- Working with other experts to create and maintain integration logic.
- Collaborating closely with the development team to implement each solution.
- Troubleshooting ongoing issues and keeping track of updates and potential improvements.
- Maintaining documentation for each integration.